Whether you can see a Product and its Events in OriginsNext depends on how your organisation is connected to that Product. The system answers two separate questions: can you see this Product at all, and, of the Events recorded against it, which ones can you see? This is why you can sometimes open a Product but still see a message that you do not have permission to view all the Events in its journey.
Can I see the Product at all?
You can see a Product if any one of the following is true. Most of this is automatic: it flows from doing business with the Product, so you usually do not need to set anything up.
Route to seeing a Product | What it means |
Your organisation has owned it | Your organisation has owned the Product at any point in its history. |
Your organisation has been its custodian | Your organisation has physically handled or transported the Product at any point. |
Your organisation has Product Template sharing enabled for the products template | An explicit Permissions share has been granted to you for that Product's Product Template. |
Note: A share on a Product Template covers every Product under that template, both the ones you hold now and any added in future.
Which of its Events can I see?
Each Event records a party (the organisation that performed it) and a visibility setting. The setting decides who, beyond the party, can see that Event.
Event visibility setting | Who can see the Event |
Private | Only the party that performed the Event. No sharing or business connection ever widens this. |
My Product Partners | Any organisation connected to the Product through one of the routes listed below. |
For a "My Product Partners" Event, you qualify to see it if any one of these is true:
You are the Event's party (the organisation that performed it).
You own the Location where the Event happened.
You owned the Product at the time of the Event.
The Product's template was explicitly shared with you, optionally limited to a date range.
An administrator's auto-sharing rule covers that product template.
The Product reached you through Order sharing, including a passed-along chain where one organisation shares to a second, who shares onward to a third.
Why product and event visibility are layered
Seeing a Product and seeing its Events are two separate layers. You can be allowed to see a Product yet still have some of its Events hidden, because those Events are Private to another party or you do not qualify for them. This is what produces the message "you don't have permission to view all the events in this journey" on the Journey view.
Important: Private Events never widen. Sharing, owning a Location, or any other route can never reveal a Private Event to anyone except the party that performed it.
How permissions are granted
Permissions are mostly automatic: they are calculated from the business activity recorded in the platform, such as owning or handling a Product, owning the Location of an Event, or receiving a Product through Order sharing. There is also an explicit Permissions feature, where one organisation deliberately shares specific SKUs or Products with another organisation.
One common route to Event visibility is Order sharing. When an Order is shared with the Products set to "All details", the recipient gains permission to view the traceability Events behind those Products.
For how that works and how to set it up, see How do I share an Order?