In OriginsNext, email addresses are the primary form of account identification. Because of this, email addresses cannot be edited directly. Instead, Admin users must suspend the existing user and create a new account using the correct email address.
Note: Only Admin users in the same organisation can make this change. If you are not an Admin, please contact your organisation’s Admin to complete the steps below.
Steps to update a user’s email address:
Add the new email address as a new user
Go to your profile name in the top right corner and select Settings.
Click the Users tab.
Select + Add User.
Enter the user’s details (First Name, Last Name, Role) and the correct new email address.
Click Send Invitation.
The user will receive an invitation email at the new address.
Important: The user will need to:
Create a new password
Set up two-factor authentication again (if they are an Admin)
Suspend the user with the old email address
On the Users tab, find the row with the outdated email address.
Click the three vertical dots (More Options) next to their name.
Select Suspend User.
This ensures the old account is deactivated while preserving the system audit trail.