An Order alert is a saved rule that watches your Orders and emails you when a matching Order appears. When an Order that matches your conditions is created, edited, or shared with your organisation, OriginsNext sends an email to whoever set the alert up. You manage alerts on the Alerts Settings screen under Alerts > Alert Management. (Internally this feature is called Alert Settings.)
Open Alert Management
To view your alerts, go to Alerts > Alert Management in the left-hand menu. The list shows each alert's Alert Name, Alert Type (for example, Order), Status (such as Active or Inactive), and an Actions column. Use the search to find a specific alert. Any user whose organisation has the Product Traceability and Order Compliance features can manage alerts; no special role is required.
What triggers an Order alert
An alert fires when one of three things happens to an Order that matches your conditions. The matching Order must be one your organisation can see, meaning an Order your organisation owns or an Order that has been shared with your organisation.
Trigger | When it happens |
Order created | A new Order matching your conditions is created. |
Order edited | An existing matching Order is updated. |
Order shared with you | A matching Order is shared with your organisation by another organisation. |
Add an alert
To create a new Order alert:
Go to Alerts > Alert Management and click Add Alert.
Give the alert a Name.
Select the alert Type (Order).
Set at least one Condition (see the table below). Leave a condition empty to skip it.
Click Create Alert.
You must set at least one condition. When more than one condition is filled, they all have to match (they combine with AND), for example Seller = Acme AND Destination Country = Brazil.
Condition | Matches when |
Seller | The Order's seller is the organisation you choose. |
Buyer | The Order's buyer is the organisation you choose. |
Destination Country | The Order's destination is the country you choose. |
Who receives the alert email
The only person who receives an alert email is the person who created that alert. Alerts are email only; there is no in-app alert feed.
For full detail on who is notified, see Who gets notified by an Order alert?
Important: Any colleague in your organisation can see, edit, archive, or delete alerts created by other members of your organisation, but the emails always go only to the alert's original creator. So a teammate can manage your alert without ever receiving its emails.
Edit, disable, or delete an alert
From the alert's row in the list, use the Actions column to edit its conditions, archive (disable) it, or delete it.
Edit: change the alert's name or conditions.
Disable instead of delete: archiving an alert sets its Status to Inactive and stops it firing, while keeping it for later. There is no time-based snooze.
Delete: removes the alert permanently.
Important: Alerts are not throttled, deduplicated, or put on a cooldown. Every matching change sends a fresh email, so a frequently-edited matching Order can generate many emails. For example, sharing an Order with your organisation and then updating it produces two separate emails. You are never emailed about your own action: if you are the one who created, edited, or shared the Order, your own alert will not email you about it.